Cookie Policy
Cookie Policy
We want to ensure that your visit to our site is easy, reliable and as useful to you as possible. To help us do this, we use cookies.
What are cookies?
Cookies are small bits of information that are placed on your computer or mobile device when you visit almost any website. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by the websites you visit to improve your experience on the website.
For example, we use cookies on our site to allow you to log in without having to type your login name each time. Other cookies help us to understand what did and didn’t interest you about our website so we can provide you with features that are more relevant and useful to you next time you visit. We and some of our partners also use cookies on our site to measure the effectiveness of advertising on our site and how visitors use our site.
As well as setting some cookies ourselves - 'first party cookies', we also work with some partners to help give you access to even more great features on our site. These partners set 'third party cookies' which allow them to provide their features on or through our website (such as advertising or videos). Third party cookies do not recognise you personally but can recognise your computer when it visits 'Hotels.com' and other websites. This helps to ensure you get the best experience possible when visiting these sites.
Some cookies, called 'session cookies', stay on your computer only while your website browser is open and are deleted automatically once you close your browser. Other cookies, called 'persistent cookies', remain on your computer or mobile device after your browser is closed. This enables websites to recognise your computer when you later re-open your browser to give you as smooth a browsing experience as possible.
What types of cookies do we use?
Essential cookies
These cookies help you to move around our site and use all its essential features. Without these cookies, our website would not work properly and you would not be able to use features such as the shopping basket or the secure customer account pages.
Performance and analytics cookies
We want to make your experience on our website as smooth and as enjoyable as possible. Performance and analytics cookies help us understand how our website is being used and how we can improve your experience on it.
These cookies cannot identify you personally; rather they provide us with anonymous information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features on our website and we also use them to help us monitor the ways in which our visitors reach our sites and how effective our advertising is.
Functionality cookies
We use functionality cookies to save your settings on our website such as your language preference and any booking information you’ve previously entered when booking a hotel with us. We also use functionality cookies to remember things such as the last hotel you searched for so you can easily find it the next time you visit.
Some of the functionality cookies are essential if you want to view videos and maps on our site. We also use 'Flash cookies' for some of our animated content and to recognise some of your preferences, such as your volume settings.
Advertising cookies
Advertising cookies help ensure that the advertisements you see on our website are as relevant to you as possible. For example, some advertising cookies help select advertisements that are based on your interests. Others help prevent the same advertisement from continuously reappearing for you.
Some of our partners may also use cookies or web beacons (a single-pixel image file) to allow you to see more relevant advertisements when visiting other websites. The information collected by these cookies and web beacons does not enable us or these third parties to identify your name, contact details or other personally identifiable details unless you choose to provide these details.
Social networking cookies
We also want to make it as easy as possible for you to share our content with your friends through your favourite social networks. Social networking cookies, which are usually set by the social networking provider, enable such sharing to be easy and seamless.
How can you manage your cookies?
You can set or amend your web browser controls to delete or disable cookies. If you choose to disable cookies on your computer or mobile device however, your access to some functionality and areas of our website may be restricted.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us using our 'Contact us' page and we’ll do our best to help.